A credit card is needed to hold the reservation.
During certain times of the year there are minimum stay requirements.
With the exception of reservations made in the early part of the year, no deposit is required.
Otherwise the amount of deposit is 50%, not including taxes.
Money transfers can also be used but the banks charge high fees for this.
Sugar Hill Harlem Inn will not pay any of the bank fees on either end and we do not recommend this transaction since it compromises the clients position.
More than 30 days prior to arrival date: entire amount refunded, minus $50.00 non-refundable cancellation fee if a deposit has been taken, otherwise there will be a full refund.
Between 2 and 30 days prior to arrival date: amount of refunded deposit is contingent on the re-rental of reservation.
If the reservation is not canceled 48 hours before the scheduled arrival, the guest’s credit card will be charged for the full amount of the stay.
No refunds for late arrivals or early departures.
Sugar Hill Harlem Inn will always make an effort to honor the guests’ request for a particular room. However, if it means that we can avoid moving a guest from one room to another during their stay we will in the interest of everyone, including Bernadette, who does the laundry and cleaning, switch the guest to another room, before they arrive after notifying them by email of the change. All our rooms are the same quality, therefore a move should not be considered a downgrade and the cost for the room will remain the same.
Sometimes in the very busy season we can get over booked and we cannot accommodate a guest that made a reservation in any of our rooms. This is rare but it does happen 2 or 3 times a year. If this occurs we will find you a comparable room in Harlem for the same price. You will not be committed to take this room and if we have taken a deposit you will receive an immediate and full refund.